Cargo loss assessment and cargo claim surveys

A cargo claim requires a verifiable basis: what was affected, to what extent, and how the loss was calculated. TWS Maritime Service combines surveying and document analysis to support loss assessment in maritime, road and air transport, within the mandate received. The work organizes information that helps the client assess the case and identify what still needs to be clarified.

When to engage

The service is suitable following damage, shortages or discrepancies upon receipt, including in supply chains involving storage and more than one carrier. It may also support the analysis of quotations and recovery alternatives when these items are included in the engagement. Defining the objective at the outset prevents the physical extent of the loss from being confused with the amount presented in the claim.

Scope of the assessment

Depending on the goods, available documents and the client's instructions, the work may include:

• Identification of the lots and packages examined, the condition found and the observable extent of the damage.
• Comparison of invoices, packing lists, transport documents, proof of delivery and reservations.
• Organization of the sequence of movements and relevant documentary gaps.
• Analysis of affected quantities, substantiated values, repair or reconditioning quotations and salvage, when included in the scope.

What the client receives

The report brings together findings, relevant photographs, documents considered and assessment criteria. When included in the scope, the economic estimate presents its calculation basis, distinguishing substantiated values, quotations received and information still outstanding. Recommendations to prevent aggravation of the loss are presented according to the circumstances of the case and the instructions received.

Limitations and supplementary verifications

The technical analysis does not, by itself, determine insurance coverage, legal liability or indemnity. Tests and specialist assessments require a separately defined scope. Sale, disposal or other disposition of the cargo depend on the relevant authorizations; records and evidence must be preserved.

Request this service

Send the description of the goods, location, transport mode, date of occurrence, claimed amount and available documentation. Also state who is handling the claim and which decisions require technical support, so that we can align scope, access and delivery format.

Frequently asked questions

What is the difference between surveying the damage and assessing the loss?

The survey documents the condition and observable extent of the damage. The assessment relates these findings to the relevant values and documents when such analysis is included in the scope.